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FAQWhat is CSL, CartoonStock? What is CSL, CartoonStock?CSL, CartoonStock is one of the largest cartoon repositories on the internet. We offer three primary services: LICENSING IMAGESCan I use any of your images free of charge?We are always happy to help if we can but we have to protect the rights of the artists we represent. Due to the agreements we have with our artists, we do not have the right to grant use of any of their images without the appropriate fee being paid. How much does it cost to use an image?Our prices vary according to use. For a full list of our licenses and prices please visit the pricing page of our web site. If you wish to use an image for a purpose that falls outside our standard licenses please with full details of the intended use, and we'll get back to you as soon as possible. How long will it take to receive an image?From our website you can select your cartoon/s, pick a suitable license, pay by credit card or on account and instantly download a high resolution image, ready for use. Alternatively, if you would prefer us to handle the transaction, please contact us by phone or email so we can take your order manually and email the high resolution image/s straight to you. I want to use one of your cartoons in a class and I am based in the USA.If you are a teacher or student in the USA and wish to use the cartoons in a classroom in a non-profit school, college or university as a teaching/learning aid (and nothing outside this use) then under US "fair use" rules, you can use the low resolution images from the website free of charge as long as you credit "www.cartoonstock.com" as the source, although these will have a copyright mark on them. This law does not extend to Canada or other countries. If you wish to obtain higher resolution copies of the images for better quality output, with no copyright marks, or you live in Canada, you will need to purchase our Inside the US and Canada Educational Use License (License Category 1c ) for GBP7 (approx. USD13.60) per image. I want to use one of your cartoons in a class and I am based outside the USA.If you are teacher or student not based in the USA or Canada and wish to use any of our cartoons for educational purposes in a non-profit school, college or university, you will need to purchase our Outside the USA and Canada Educational Use License (License Category 1a ) for GBP5 (approx. USD19.43) per image. I want to use one of your cartoons on my blog.To use an image from our collection on a non-commercial blog (not for commercial gain, for a period of one year where the URL is part of a blog or a personal page of a social networking site), this will fall into our License Category 2a (see for more information about this license) Alternatively, if your blog or social networking website is intended for commercial gain by promoting a writer's business, selling of products/services or the generation of advertising revenue, this will fall into our License Category 3a (see for more information about this license). I want to use one of your cartoons in a presentation.To use any image from our collection in an internal presentation that will not be seen by the general public, you would most likely need to purchase our Presentation and Private Use License (category 4) at a fee of GBP12 (approx. USD23.31), see pricing page for full licensing terms) . If you decide to license a cartoon, please add the image to your shopping basket then click 'View basket', select License Category 4 from the options, then enter your credit card information and you'll be able to download a high resolution image instantly. I want to use your cartoons in a publication.Our prices vary according to use and we would need more detailed information about the intended publication before we could quote a license category and price. For a full list of our licenses and prices, please visit the pricing page of our web site. If you wish to confirm the license category please email us with full details of the intended use, including print run and we'll get back to you as soon as possible. I am a cartoonist and I want to sell my work through CartoonStock.We are always interested in seeing submissions from new cartoonists. All submissions should be sent for the attention of Joel Mishon by email or mail. Please see Contact Us. I can't download my cartoons.Unfortunately on some occasions customers do not complete the ordering process fully and the image licensed is never downloaded. Clicking "Continue" after receiving confirmation that your credit card has been charged will take you straight through to a private FTP area to download the image(s) you have licensed, it will also trigger a confirmation email with a link to re-download the image(s) if necessary. We check all orders here and you are notified if an order is not downloaded successfully. In these instances we will send your selected images by email. However, if you have any concerns about an order please email us and we will respond as soon as possible. My payment failed.We offer two online payment methods, Google Checkout and Barclays EPDQ. Consequently, payment failures are rare but if you find that your order cannot be processed or you would prefer us to deal with the order manually, please email us with a convenient time and number and we'll call you to take payment details. We will then email a high resolution image or send your gift item to you. If you experienced technical problems, we would be grateful if you could describe the nature of the problem to us so we can look into it. I want to get an artist to create bespoke work for me.We currently represent over 300 artists, the majority of whom are available for commissioned projects. The first stage in commissioning an artist is to select a few artist's styles that you think suit your project. The easiest way to do this is by visiting the artist samples page of our website at www.cartoonstock.com/style.asp. All artists are catalogued by style so you should find someone appropriate. If you are still unsure about which artist to select, please contact us with a description of what you require and we will send you a selection of appropriate styles we feel will work for your specific requirements. Once you have a shortlist of artists, fill out our online form or contact us directly with details of what you require and we will contact the artists to check their availability. We will then provide a quote for the work. Prices can start from as little as £100/$200. Do you accept payment in US Dollars, Euros or other currencies?We are based in the UK, but a large percentage of our business for both private and commercial sales are worldwide (including North America and Europe) so selling and shipping overseas is something we are very familiar with. At present, as most transactions are made by credit card, it is easiest for your card be billed in pounds sterling (GBP) and then converted to your local currency by your card issuer. If, however, the sale is a commercial one and we will be invoicing you, we can accept payments in other currencies. If this is of interest please directly for more details. Why has my card been charged a different amount from the one advertised on the site?All charges are made in pounds sterling (GBP) as we are based in the UK. If you have paid for an item by credit card and are based outside the UK then the payment you made would have been made to us in GBP and converted to your local currency at your card issuer's own exchange rate. We do display prices in GBPs with approximate equivalents for US Dollars and Euros. However, as exchange rates can vary with different card issuers, the USD and Euro prices could vary slightly on our site those on your credit card bill. The image I received was in GIF format and is too large to print out.We send out some of our black and white images as GIF files, as this makes them a fraction of the file size that uncompressed files would be. However GIF files do not store resolution data, so when you open them in an application, that application renders them at a default dpi - usually 72 dpi. So whilst your images are 72dpi, you should also find, since they still contain all the data, they are huge (about 100cm across). We don't usually bother about precise dpi figures as clients will almost always resize images within their publications, thereby changing the dpi anyway. If you take your huge, but 72dpi file and resize it to a sensible size for publication, you'll probably find it comes out comfortably more than 300dpi. If this doesn't make sense, or you are still having problems, please contact us so we can adapt your files and send them in a more convenient format. My Shopping Basket isn't working.The reason you can't get the shopping basket to work is most likely because you have turned off cookies on your browser. Our server uses server side cookies to keep track of your shopping basket. This doesn't write anything permanent to your machine, but it does need the cookies function turned on so we can temporarily identify your machine and distinguish it from others using the site. You may have turned cookies off purposefully, or you may just have selected a "high" or "maximum" security setting on your browser, which will have turned cookies off automatically. To switch them back on, use "Tools, Internet Options" in Internet Explorer or "Edit, Preferences" in Netscape Navigator. If you still have problems or just don't want to fiddle with your browser settings, please feel free to order by email. If you let us have a telephone number where we can reach you, we'll call you back to confirm the order and take credit card details, then we'll email the high resolution image to you. Gifts - satisfaction guarantee and returns policy (* max. GBP50.00 per order).We prepare our gift items with as much love and care as we can. We hope you grow to love them too, but if you are not completely satisfied with any item once you receive it, you may return it as follows (* max. GBP50.00 per order): 1) Please call our customer service team or email them on sales@cartoonstock.com within 10 days of the receipt of the item. Quote the order number on your receipt, let us know why you were disappointed, and request a returns number. 2) Write the returns number on the receipt, or a copy of your order confirmation email, enclose it with the item(s) and mail them back to us at Returns, CartoonStock Ltd, 6 North Parade, Bath, Somerset BA1 1LF, United Kingdom. 3) Once we receive the item(s) undamaged (unless damage was the reason for returning them), we will refund the cost of the item(s) to your credit card within two working days and email a credit note to confirm. Please note that the refund will be for the cost of the item(s) and associated VAT, but will not include our shipping cost or your return postage. * Please note that this refunds policy only applies to items to a total value of GBP50.00 (plus VAT) in any one order. If you wish to place a bulk order and are unsure whether our merchandise will be suitable for your use, we recommend buying a single item first to assess quality. |
