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Other Countries: +44 1225 789600

hq@cartoonstock.com

CartoonStock Ltd
6 North Parade
Bath, UK
BA1 1LF
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Frequently Asked Questions


Question time cartoon

Search ID: jdon320

1. How do I download cartoons?

2. What are Credits?

3. How can I purchase a cartoon on a gift?

4. What is CartoonStock?

5. Can I use any of your images free of charge?

6. How much does it cost to use an image?

7. How long will it take to receive an image?

8. The images on the CartoonStock website seem relatively low quality - when I buy an image will it be better quality?

9. I want to use one of your cartoons in a class and I am based in the USA - how would I go about this?

10. I want to use one of your cartoons in a class and I am based outside the USA - how would I go about this?

11. I want to use one of your cartoons on my blog, social networking site or in forum posts - is this possible?

12. I want to use one of your cartoons in a presentation - which license should I select?

13. I want to use your cartoons in a publication - which license should I select?

14. I am a cartoonist, how do I sell my work through CartoonStock?

15. Why can't I download my cartoons?

16. My payment failed - what should I do?

17. How do I get an artist to create bespoke work for me?

18. Do you accept payment in US Dollars, Euros or other currencies?

19. Why is my shopping basket not working?

20. What are Lightboxes?

1. How do I download cartoons?

1) Search for and select a cartoon.

2) Click on the "Buy Now From..." button for the license option which covers your use of the cartoon.

3) Either:
Click on "Add to Cart" if you'd like to continue shopping/pay with credits
OR
Click on "Instant Download" to pay for the cartoon immediately via PayPal.

4) Upon completing payment, download your high-resolution cartoon (with no watermark and largest dimension of at least 1800 pixels) from your own private FTP download area.

5) Receive an email containing receipt/confirmation of your purchase, and your license agreement with CartoonStock.

2. What are Credits?

If you plan to buy cartoons from CartoonStock regularly then credits are the cheapest option and provide a quick and easy experience once you've set up an account. Please see our credits page for more information on what credits are and how to purchase a credits bundle.

However if you just want to buy one cartoon, our Instant Download option allows you to download image for a one-time fee without the need to sign up or commit to a credits bundle.

3. How can I purchase a cartoon on a gift?

1) Search for and select a cartoon.

2) Click on the "Buy Now From..." button for the "Gifts" license option.

3) Complete checking out process (as described in "How do I download cartoons") and proceed to download cartoon.

4) Go to any gift printing retailer site, such as Zazzle or Cafe Press, and upload/submit the cartoon to be printed onto your gift item!

4. What is CartoonStock?

CartoonStock is one of the largest cartoon repositories on the internet. We offer three primary services:

1) The licensing of contemporary and historic cartoons and cartoon illustrations for educational, presentation, publishing, merchandise, marketing and advertising purposes.

2) The creation and sale of unique cartoon gift merchandise.

3) The commissioning of new artwork.

For more information about CartoonStock please visit About Us.

5. Can I use any of your images free of charge?

We are always happy to help if we can but we have to protect the rights of the artists we represent. Due to the agreements we have with our artists, we do not have the right to grant use of any of their images without the appropriate fee being paid.

6. How much does it cost to use an image?

Our prices vary according to use. For a full list of our licenses and prices please visit the pricing page of our web site. If you wish to use an image for a purpose that falls outside our standard licenses please with full details of the intended use, and we'll get back to you as soon as possible.

7. How long will it take to receive an image?

From our website you can select your cartoon(s), pick a suitable license, pay by credit card or on account and instantly download a high resolution image, ready for use.

8. The images on the CartoonStock website seem relatively low quality - when I buy an image will it be better quality?

Yes, our high resolution images are much better quality.

To discourage piracy, all low resolution images on our website are deliberately relatively low quality and feature our copyright watermark. If you license and download an image, the high resolution image file you download will be a high quality JPEG image with a largest dimension (height or width) of at least 1,800. It will not feature our copyright watermark or the image's Search ID.

If you license and download a high resolution image but still find quality or resolution is insufficient for your use, please let us know and we'll do our best to obtain a higher resolution/better quality copy of the image.

9. I want to use one of your cartoons in a class and I am based in the USA - how would I go about this?

If you are a teacher or student in the USA and wish to use the cartoons in a classroom in a non-profit school, college or university as a teaching/learning aid (and nothing outside this use) then under US "fair use" rules, you can use the low resolution images from the website free of charge as long as you credit "www.cartoonstock.com" as the source, although these will have a copyright mark on them. This law does not extend to Canada or other countries.

If you wish to obtain higher resolution copies of the images for better quality output, with no copyright marks, or you live in Canada, you will need to purchase our Inside the US and Canada Educational Use License for 11 USD per image.

10. I want to use one of your cartoons in a class and I am based outside the USA - how would I go about this?

If you are teacher or student not based in the USA or Canada and wish to use any of our cartoons for educational purposes in a non-profit school, college or university, you will need to purchase our Outside the USA and Canada Educational Use License for 6 GBP per image.

11. I want to use one of your cartoons on my blog, social networking site or in forum posts - is this possible?

To use an image from our collection on a non-commercial blog or social networking site (not for commercial gain, for an indefinite period where the URL is part of a blog or a personal page of a social networking site), this will fall into our Non-commercial Social Media License (more information about this license).

Alternatively, if your blog or social networking website is intended for commercial gain by promoting a writer's business, selling products/services or generates advertising revenue, this will fall into our Commercial Social Media License (more information about this license).

12. I want to use one of your cartoons in a presentation - which license should I select?

To use any image from our collection in an internal presentation that will not be seen by the general public, you would most likely need to purchase our Presentation and Private Use License at a fee of 20 USD/12 GBP (see pricing page for full licensing terms) .

13. I want to use your cartoons in a publication - which license should I select?

Our prices vary according to use and we would need more detailed information about the intended publication before we could quote a license category and price. For a full list of our licenses and prices, please visit the pricing page of our web site. If you wish to confirm the license category please email us with full details of the intended use, including print run and we'll get back to you as soon as possible.

14. I am a cartoonist, how do I sell my work through CartoonStock?

We are always interested in seeing submissions from new cartoonists. All submissions should be sent for the attention of Joel Mishon by email or mail. Please see our contact us page.

15. Why can't I download my cartoons?

Unfortunately on some occasions customers do not complete the ordering process fully and the image licensed is never downloaded. Clicking "Continue" after receiving confirmation that your credit card has been charged will take you straight through to a private FTP area to download the image(s) you have licensed, it will also trigger a confirmation email with a link to re-download the image(s) if necessary.

We check all orders here and you are notified if an order is not downloaded successfully. In these instances you will be given the option of completing payment for the order through PayPal, and once this is complete we will then send your selected images by email. However, if you have any concerns about an order please email us and we will respond as soon as possible.

16. My payment failed - what should I do?

We offer two online payment methods, Paypal and HSBC Secure ePayments. Consequently, payment failures are rare.

If you find that your card is being rejected, it may be due to one of the following issues:

1) Country: CartoonStock is based in the UK. Some cards (particularly corporate cards) are blocked from making overseas purchases. This may be an issue if you are based outside the UK.

2) Merchant type: Some card issuers (particularly American Express) categorize CartoonStock as an "Art Dealer" which sometimes means transactions require manual authorization.

3) Fraud detection algorithms: CartoonStock is based in the UK. If you have recently purchased from merchants in several different countries this may be regarded as potential fraudulent activity by your card issuer.

4) Mis-typed card details: If you have mis-typed your card details, your card transaction will not be authorised.

If your card is being rejected, try checking out again to make sure you didn't mis-type card details. If this still doesn't work, contact your card issuer to authorise the transaction, or try a different card.

If you find that your order cannot be processed or you would prefer us to deal with the order manually, please email us and we will be able to process payment through a PayPal request. This won't require you to sign up for a PayPal account, and all you'll need is a working credit/debit card.

After payment has been confirmed we will then email you your high resolution image(s), and a receipt along with a copy of your license will then be sent to you via email within 1 working day.

If you experienced technical problems, we would be grateful if you could describe the nature of the problem to us so we can look into it.

17. How do I get an artist to create bespoke work for me?

We currently represent over 800 artists, the majority of whom are available for commissioned projects.

The first stage in commissioning an artist is to select a few artist's styles that you think suit your project. The easiest way to do this is by visiting the artist samples page of our website at Hire An Artist. All artists are catalogued by style so you should find someone appropriate. If you are still unsure about which artist to select, please contact us with a description of what you require and we will send you a selection of appropriate styles we feel will work for your specific requirements.

Once you have a shortlist of artists, fill out our online form or contact us directly with details of what you require and we will contact the artists to check their availability. We will then provide a quote for the work. Prices can start from as little as 200 USD/100 GBP.

18. Do you accept payment in US Dollars, Euros or other currencies?

We are based in the UK, but a large percentage of our business for both private and commercial sales are worldwide (including North America and Europe) so selling overseas is something we are very familiar with. We accept payment in both GB pounds and US dollars, but unfortunately at present we are unable to accept payment in Euros or any other currency.

19. Why is my shopping basket not working?

The reason you can't get the shopping basket to work is most likely because you have turned off cookies on your browser. Our server uses server side cookies to keep track of your shopping basket. This doesn't write anything permanent to your machine, but it does need the cookies function turned on so we can temporarily identify your machine and distinguish it from others using the site.

20. What are Lightboxes?

Lightboxes on CartoonStock allow you to explore our huge cartoon/illustration collection, and bookmark any images you might want to compare or download later. You can now create your own cartoon collection(s), and uniquely name your Lightbox(es) anything you'd like!

None of these cover your query? Then get in touch for a personal response »