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"Due to unusually high wish volume, you may experience a greater hold time than usual. We apologize for any inconvenience this may cause."
'We are currently experiencing high call volumes...Actually, that's a lie. Our call volumes are minuscule but we only have two people manning the phones... and one of them is at lunch...The other one is on the phone to his girlfriend."
"We are currently experiencing an unusually high volume of calls and all our advisers are busy..."