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'Do you remember when all we had to worry about was client care?'
The competition's customer vs our customer.
He's come up with some GREAT ideas on how to improve our global delivery schedules.
BANK CLIENT CARE 'It works for me'.
"Here at Wiblington social services we value our staff and respect the need to treat them as individuals...this for example is individual No 126H/89."
Please wait while we have a cup of coffee and a bit of a chat about what we're doing at the weekend your call is important to us...the wrong automated cal system can have disasterous effects upon your customers.
"Please wait while we have a cup of coffee and a bit of a chat about what we're doing at the weekend your call is important to us..."
"Well so much for our policy of putting the customer second!"
Typical of Tim, thinking of his clients to the end!
"Management can't avoid responsibility for poor client care...I want to tender my resignation!"
"Customer care, I don't have time for customer care, I've got a business to run into the ground!"
"When they said we had to register all complaints, they meant about customer service not the fact that George called you a 'blubberbuttocks'!"
"The government is totally committed on addressing the needs of the individual client needing care services....this for example is individual no. 13476.GB/43."
"They complain about cost of driving clients around but when you suggest an alternative they moan...I mean it's not as if I'm telling them to run!"
"Our work is all about communication, we need to have an empathy for our clients."
"We should have seen it coming...As soon as they started talking about class sizes of 70, it was inevitable that they'd be looking at us next!"
"Another 3% 'efficiency' savings...how do the beancounters at treasury come up with these figures?"
"There's no pleasing some people. They complain about the cost of driving clients around but when you suggest an alternative they moan..."
'I've got a client who needs to chat to someone...Have you got anyone who's completed the 'verbal communication with clients in a personal supportive but not disempowering' course!'
'He's never happy when he gets less than 100% in his customer feedback!'
'This is my dance celebrating our new customer service guarantee!'
'She hasn't finished her client care course yet!'
'You've got to give it to Jim, there's nothing he won't do for his customers.'
'Spending two hours chatting to your friend Alice about her boyfriend is not what we mean by 'customer care' even if she did once buy some tights from the shop!'
'By the time we'd finished the strategic review of our policies regarding customer care they'd all left and gone somewhere else.'