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"A man learns a great deal about himself when he's face to face with 49 minutes of tech support on-hold music."
"iTunes never remembers my username and password. Such a power move."
"Quick, Lassie, go get I.T.!"
"The system's down."
"'Unexpected error.' It stopped being 'unexpected' after the first ten times it happened."
It was after her third failed attempt at deciphering the captcha that Rachel began to suspect...
"My computer crashed. . . to the ground when I got frustrated and threw it out the window."
"I don't know which is more unresponsive, my Mac, or my husband while he's binge watching a series on TV."
"He said he won't be able to come fix our computer until Saturday, between the hours of 1:00 and 8:00 PM. Which is strange, because he's our six-year-old son, and his bedroom is right down the hallway."
"I didn't see any compliance issues."