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"Forgive the informality—my secretary is on vacation."
"With all due respect, ma'am, 'secretary' was a lot easier."
"Most of the time, it's unclear what our company does exactly."
'Oh, hey, relax, I'm not here to take you! I've outsourced all that work long ago. I'm now strictly on the administrative end.'
"I have a customer on the line, but I'm not trained in what to say to them!"