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For 29 years, Bert's strategy had been to reach retirement without making any waves,missteps or career-limiting moves. And it might have worked, too, if only he'd foreseen the fossilization risk.
In their secret campaign to enslave humanity, the machines make their first big misstep with Artificial Sincerity.
On that fateful visit to the supermarket, it was Tongue's misstep that would lead to a fall, a lawsuit, and an eventual catch-phrase.
"Ok. Back up a bit and try to look surprised."